Support Programs

AEC Software provides a variety of Technical Support options. Protect and enhance your investment in AEC Software solutions by choosing the technical support type that best fits your needs. AEC Software offers both free and paid technical support options to help maintain your workflow productivity. There is even the option of subscribing to our Maintenance Agreement that guarantees upgrades and priority support.

Free technical support is available to all registered users for a period of 30 days after purchase. To contact our Technical Support Department by phone, please call (703) 450-2318.

Help Center

Visit our Help Center for product support articles, answers to frequently asked questions, and our community forum.

Standard Technical Support

As has been the policy at AEC Software for 25 years, any AEC Software product purchased receives FREE Standard Technical Support. Please see below for the specific issues that are covered with Standard Technical Support:

Standard Technical Support

  1. Installing/Uninstalling the software
  2. Initial Deployment of software
  3. Program error messages
  4. License key questions
  5. Assistance registering your software
  6. Access to FAQ & Knowledge Base

How to Contact
For the life of the version of the AEC Software product (unless otherwise noted), Standard technical support is accessible through:

  • Email Support
  • Phone Support*
  • Support Web Form & Tickets

* Phone Support is available to customers with a valid License ID within the first 30 days of purchase of their AEC Software product.

Assistance with the reinstallation of FastTrack Schedule for any reason is subject to the then-current technical support fee schedule. Complementary technical support is for the original licensee. If the license is assigned to another user after 30 days from the purchase date, contact our Sales department to purchase support. Click here to contact our sales team, or phone +1 703-450-1980.
We are located in Virginia, USA (GMT +5).

Email the Experts

Submit your technical support questions via email, and you'll get answers to even your most difficult questions quickly!